Return & Refund policy

Your Satisfaction Is Our Priority

We want you to love everything you order from Lixcase.

If something is not right, we will do everything we can to fix it.

You have 30 days from the date you receive your order to request a return or exchange.

Items must be unused, in original condition, and in original packaging. Personalized or final-sale items cannot be returned.

1. Email us at lixcase90@gmail.com with your order number

2. Tell us what you would like to return and why

3. We will send you return instructions within 24 hours

4. Ship the item back using the method we provide

5. Once received and inspected, your refund is processed

Approved refunds are issued to your original payment method

within 5–10 business days. You will receive an email

confirmation when your refund is processed.

If your item arrived damaged or you received the wrong product,

please send us a photo within 48 hours of delivery.

We will send a replacement or issue a full refund immediately

— no need to return the item.

We appreciate your trust in Lixcase.